We will collect payment for the total accommodation from the client on behalf of the property partner.

The commission is deducted from the accommodation payment made to the property partner.

Remittance is emailed with a copy of the commission invoice.

We require a minimum of 14 days* credit terms from all property partners.

Bookings less than 30 nights

The property partner will receive the payment for the total stay no later than 14 days after the check-out date.

Bookings over 30 nights

The property partner will receive payment for the first 30 nights no later than 14 days from the 30th night of the stay.

*14 days after the check-out date

Once a booking is confirmed, the cancellation and amendment terms provided by the property partner apply.

We will forward any cancellation or amendment fees to the property partner if and when these are applicable.

Cancellation and amendment terms are provided by the property partner and communicated to the guest at the time of booking confirmation.

For customers staying at properties with 24 hrs or office hours reception

The property partner will charge the guest on arrival as per their security deposit policy.

For customers staying at properties with self check-in

The property partner will advise deposit requirements which will be forwarded to the guest to complete in advance.

All property partners are advised to contact the guests as soon as possible with photo/video evidence of any damages.

We ask to be copied in all communication so that we can assist in resolving any disputes between parties where needed.

Please note: We cannot accept any responsibility for guest’s damages.

Extra charges like extra beds, baby cots, car parking etc are to be collected from the guest by the property partner.

We can assist with taking payments for extra services. Please advise our team if this is needed, in advance.

Our portfolio features many serviced apartments who have been awarded accreditations such as ISAAP Compliance Accreditation which is in line with ISO 31030.

To give clients additional peace of mind, we encourage all partners to be independently accredited or a member of one of the associated trade bodies such as ISAAP, ASAP, ISO, EURA, ARP.

We advise all guests to contact the property manager or the 24/7 helpline provided at the time of check-in if there are any issues during their stay.

If needed, we are on hand to help liase with clients inorder to reach a resolution.

We rank each apartment with 3 to 5 badges based on their style, comfort, amenities and guest services, as well as overall presentation, customer feedback and accreditations.